Customer Service Policies

If you need assistance, this page is dedicated to supporting you. Included is contact information and policies that pertain to doing business with Ideas 2 Market LLC and the products it provides.

Contact Information
Ideas 2 market LLC,
40 Lakeshore Drive,
Hudson, Mass. 01749,
Phone: 978-212-5700.
Email: mike_kaczmarek@myideas2market.com

Ordering
Our website uses the Paypal secure online shopping cart.
You DO NOT require a Paypal account to checkout.

If you are not comfortable ordering online, you may call us at 978-212-5700. Due to Payment Vendor Requirements, EZ Riser cannot accept phone orders and if you call, we will work with you to assist you in entering your order electronically.

Privacy Policy
We respect your privacy! Any and all information collected at this site or over the telephone will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give will be held with the utmost care, and will not be used in ways to which you have not consented.

Wholesale Orders
If you require an amount greater then 4 units please call 978-212-5700 for details on how to fulfill your order.

Sales Tax
No tax will be collected for any products purchased via the internet.

Shipping & Handling
All orders are shipped US Postal Service, unless you contact Ideas 2 Market and a special arrangement is made.
Shipping and Handling is combined and are as follows: (unless specified otherwise in product description)

UNITED STATES:
Order amount   $     1.00 - $    64.99 ........... shipping is $   6.00
Order amount   $   65.00 - $    99.99 ........... shipping is $ 12.00
FREE SHIPPING on orders over $100

CANADA:
For any order amount ........... shipping is $ 30.00

NOTE:
-for Boat Covers the Shipping/Handling charge is fixed at $25.00
-for Jet Ski Covers the Shipping/Handling charge is fixed at $12.00

Faulty Equipment
If during the 1st week, for any reason, your EZ Riser Jet Step I, II, EZ Aqua Handle or Bass Boat Flexible Boarding Ladder is DEFECTIVE, do not use it. Send an email to mike_kaczmarek@myideas2market.com, including your name, address, product purchased, date of purchase and the reason for the return. Once you receive a response, take the appropriate action. If you are required to send the unit back, please send it to the following address: EZ Riser Products 40 Lakeshore Drive, Hudson, Mass, 01749. When we receive the unit, a new one will be sent to you at no charge.

Warranty
EZ Riser Products warranty its name brand products for 30 days, after 30 days, please follow the warranty procedure that is supplied with the product. If assistance is required, please contact EZ Riser Products either by email or phone and we will aid you as best as possible.

Satisfaction Issues
I2M has a 100% satisfaction guarantee, just send the unused product back to Ideas 2 Market. Once we receive your return and verify all information, a refund will be credited to your account. Note, the unit must be in the original unopened packaging.

Retailers and Distributors
I2M is looking for Retailers and Distributors of its products. If you are interested in becoming a distributor or selling the EZ Riser Jet Step and the Aqua Handle, please call at the number listed above or send me email. We are an equal oppurtunity provider.

Ideas 2 Market Web Site Use Agreement
Ideas 2 Market has provided this web site (www.ezriserproducts.com) and all product and service information contained within on the terms and conditions outlined in this "Use Agreement". By using this site, you are agreeing to these terms and conditions. Ideas 2 Market reserves the right to change these terms and conditions from time to time in its sole discretion.

Copy Right Information
The information on this Web site is protected by law, including copyright law.

COPYRIGHT NOTICE: All Rights Reserved. Use, duplication, or disclosure is subject to the restrictions set forth in FAR 52.227-19 by the United States Government. Your use of the information contained within www.ezriserproducts.com and www.myideas2market.com is for informational, personal, and noncommercial purposes only. You may not modify any documents or graphics. You may not copy or distribute graphics or their accompanying text. You may NOT copy the design elements, look and feel, or layout of this Web site. Those elements of the Web site are protected by law, such as trade dress, trademark, and other laws, and may not be copied or recreated in any manner.